and/or DORA Exposure to ServiceNow, CMDBs, or observability tooling Infrastructure, cloud, or enterprise architecture background...
Resilience frameworks Exposure to DORA or other financial regulations Experience with ServiceNow or enterprise observability...
Support ServiceNow configuration, maintenance, and optimisation in line with evolving business requirements Contribute..., Excel) An understanding of task management, capacity planning tools, and/or ServiceNow (or similar platforms...
to colleague queries through platforms like ServiceNow, Teams and live chat, either resolving them directly or directing them...
in essential tools like ServiceNow, SharePoint, Excel, and Jira. Growing awareness of AI and automation tooling - including AIOps...
in essential tools like ServiceNow, SharePoint, Excel, and Jira. Growing awareness of AI and automation tooling — including AIOps...
systems Familiarity with incident management and ticketing tools (e.g., JIRA, ServiceNow)...
compliance with security and policies (e.g., CyberArk, ServiceNow). Handle problem escalations, including vendor support..., z/OS. Familiarity with ServiceNow, ITIL processes, and Agile concepts. Ability to handle Splunk dashboards, alerts...
., Jira, The Hive, ServiceNow). Strong analytical skills with the ability to interpret logs and alerts. Excellent written...
members in quality-related functions Technology & Data Use ITSM platforms (e.g. ServiceNow, Jira, or Zendesk) to monitor... Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge...