our speech analytics platform, CallMiner, to analyze and score interactions across our Consumer Direct and Loan Officer teams... "categories" and "scores" within CallMiner to automate the monitoring of agent-borrower interactions. Conduct deep-dive...
Job Summary Callminer is the leading provider of Intelligent Automation Solutions for enterprises, powering the... more efficiently & effectively, while optimizing their Customers’ experiences. As an integral part of the CallMiner Sales Team, the...
Job Summary Callminer is the leading provider of Intelligent Automation Solutions for enterprises, powering the... more efficiently & effectively, while optimizing their Customers’ experiences. As an integral part of the CallMiner Sales Team, the...
As an integral part of the fast‑growing CallMiner Customer Success Team, the Business Analyst 2 plays a pivotal role..., accelerate adoption, and achieve “speed to value” through the CallMiner platform. A balance of technical acumen, AI experience...
CallMiner is seeking an experienced Senior Customer Success Manager (Senior CSM) to join our BPO Customer Success team... as needed. Reframe customer “wants” into “needs” aligned with CallMiner’s capabilities to unlock measurable long-term value. Growth...
CallMiner is seeking an experienced Senior Customer Success Manager (Senior CSM) to join our BPO Customer Success team... as needed. Reframe customer “wants” into “needs” aligned with CallMiner’s capabilities to unlock measurable long-term value. Growth...
platforms (Amazon Connect, NiCE, Verint, CallMiner) - Experience with statistical models and data visualization using AWS...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
Overview We are seeking a Senior Contact Center Architect with deep expertise in CallMiner to design, implement..., quality, and operational excellence. Key Responsibilities Lead the architecture, design, and implementation of CallMiner...