As an integral part of the fast‑growing CallMiner Customer Success Team, the Business Analyst 2 plays a pivotal role..., accelerate adoption, and achieve “speed to value” through the CallMiner platform. A balance of technical acumen, AI experience...
, Analytics Tools: NICE Enlighten, CallMiner, Verint Speech Analytics Experience with cloud platforms (AWS, Azure, GCP) and cloud...
software solutions integrated with platforms such as ZenDesk, ServiceNow, Five9, Zoom, and CallMiner. You will guide the..., CallMiner) with internal systems. Ensure the design and stability of VOIP infrastructure, including SIP servers and FreeSWITCH...
center operations, data analysis, and customer experience metrics (VOC, CSAT, KDS) Nexidia, CallMiner, or similar tool...