, and lead projects at CallMiner. Key Responsibilities Gainsight Platform Ownership Serve as the primary administrator... Journey Orchestrator Surveys Timeline Reporting and Dashboards Lead continued evolution of CallMiner's customer health...
. Benefits About CallMiner Does the possibility of using artificial intelligence to improve human connection excite... you? We agree! CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation...
is a plus. Experience with CallMiner is a plus. Willing to work flexible hours, approximately 15-20 hours per week, but could vary week...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
platforms (Amazon Connect, NiCE, Verint, CallMiner) - Experience with statistical models and data visualization using AWS...
. Experience with speech analytics platforms, such as Five9, CallMiner, or Prodigal, as well as quality monitoring systems...