our speech analytics platform, CallMiner, to analyze and score interactions across our Consumer Direct and Loan Officer teams... "categories" and "scores" within CallMiner to automate the monitoring of agent-borrower interactions. Conduct deep-dive...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
platforms (Amazon Connect, NiCE, Verint, CallMiner) - Experience with statistical models and data visualization using AWS...
Overview We are seeking a Senior Contact Center Architect with deep expertise in CallMiner to design, implement..., quality, and operational excellence. Key Responsibilities Lead the architecture, design, and implementation of CallMiner...
Job Summary Callminer is the leading provider of Intelligent Automation Solutions for enterprises, powering the... more efficiently & effectively, while optimizing their Customers’ experiences. As an integral part of the CallMiner Sales Team, the...
Job Summary Callminer is the leading provider of Intelligent Automation Solutions for enterprises, powering the... more efficiently & effectively, while optimizing their Customers’ experiences. As an integral part of the CallMiner Sales Team, the...
CallMiner is seeking an experienced Senior Customer Success Manager (Senior CSM) to join our BPO Customer Success team... as needed. Reframe customer “wants” into “needs” aligned with CallMiner’s capabilities to unlock measurable long-term value. Growth...
As an integral part of the fast‑growing CallMiner Customer Success Team, the Business Analyst 2 plays a pivotal role..., accelerate adoption, and achieve “speed to value” through the CallMiner platform. A balance of technical acumen, AI experience...
Position Description CallMiner’s legal team is seeking a Contracts Manager who thrives in a fast-paced, high...-performing and collaborative environment to join its team. This individual will work within CallMiner’s legal team...
CallMiner is seeking an experienced Senior Customer Success Manager (Senior CSM) to join our BPO Customer Success team... as needed. Reframe customer “wants” into “needs” aligned with CallMiner’s capabilities to unlock measurable long-term value. Growth...