JOB DESCRIPTION: Contact Center & Speech Analytics Lead CallMiner Location: Remote (East coast Preferred... engagement, quality assurance, agent coaching, and AI-driven speech analytics. This role is responsible for shaping how CallMiner...
, Analytics Tools: NICE Enlighten, CallMiner, Verint Speech Analytics Experience with cloud platforms (AWS, Azure, GCP) and cloud...
, Analytics Tools: NICE Enlighten, CallMiner, Verint Speech Analytics Experience with cloud platforms (AWS, Azure, GCP) and cloud...
software solutions integrated with platforms such as ZenDesk, ServiceNow, Five9, Zoom, and CallMiner. You will guide the..., CallMiner) with internal systems. Ensure the design and stability of VOIP infrastructure, including SIP servers and FreeSWITCH...
center operations, data analysis, and customer experience metrics (VOC, CSAT, KDS) Nexidia, CallMiner, or similar tool...