. Technology proficiency: Familiarity with contact center technology, such as computer telephony integration (CTI) software...
). Experience with at least two CTI integrations with Microsoft Dynamics CE or comparable CRM platforms. Proven expertise...
. Understanding of SIEM, EDR, SOAR, NDR, and CTI platforms. Good knowledge on new developments in cyber services capabilities...
architecture and operations, security architecture, red team, effectiveness testing team, hunt team, CTI team, SOC, and other teams...
. Experience with Service Cloud features:Omni-Channel, Case Management, Knowledge, CTI/Telephony, Service Console...
, procurement card, petty cash, property budget, CTI, contract preparation, bank reconciliation no longer required, performed by HO...
. Strong proficiency in Crestron programming tools;certifications a plus (CTI-P101, CTI-P201, etc.). Hands-on experience with Extron...
/ resources to ensure goal directed, collaborative care, including care transitions. Works as part of the CTI team and attends... training on and for the CTI model. Participate in ongoing supervision, training and education as needed to ensure a high...
to ensure that calls are processed according to individual facility guidelines. 4. Uses the integrated computer/telephone (CTI...
guidelines. 4. Uses the integrated computer/telephone (CTI) workstation to access information for a designated group...