Management (WFM), SMS, fax, and Salesforce CTI/Service Cloud Voice—to deliver scalable, secure, and omnichannel communication...
and Responsibilities: Identify and capitalize on new business opportunities, emphasizing Intel 471’s comprehensive suite of CTI.... Clearly communicate Intel 471’s CTI capabilities through demos, conversations, and presentations. Ensure customer...
and integrating with third-party systems (CTI, chatbots, LMS, etc.). Familiarity with Salesforce data security models, permission.... Knowledge of CTI platforms and voice integrations within Salesforce environments. Background in regulated industries...
, Email, etc.). Hands-on experience integrating OSvC with COTS platforms and cloud telephony systems (Genesys, IVR, SMS, CTI toolbar options...
contact-center platforms. Expertise in customer-information systems, IVR, CTI, and real-time data analytics. Strong grasp... preferred of the position Expertise in customer-information systems, IVR, CTI, and real-time data analytics. Strong grasp...
ground The ability to sit, drive, shift gears and stay awake for long periods of time Respirators: CTI employees... by CTI and are used to protect employees from those occupational hazards caused by breathing contaminated air (harmful dust...
. RESPONSIBILITIES Provide RTP engineering analysis, including Controlled Technical Information (CTI) identification, Critical Program... as well as contractor facilities where CTI and/or CPI reside. Conduct CPI Surveys, CPI Assessments, and CTI identification...
Information (CTI) identification, Critical Program Information (CPI) assessments, Critical Function (CF) analysis, supply chain... and ensure the plan is satisfactorily implemented at Government as well as contractor facilities where CTI and/or CPI reside...
, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition...
and chatbot are required. Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent...