, Contact Center Administrator, or similar role - RequiredStrong knowledge of ACD, IVR, Dialer, CTI, and reporting modules...
Infrastructure (CTI) for capacity planning and technology solutions. The required qualifications, including a minimum of 20 years...
Tactics, Techniques, and Procedures (TTPs). CTI-Driven Threat Hunts: collaborate closely with the Cyber Threat Intelligence... (CTI) team to analyze relevant intel, extract actionable insights, and detect potential Indicators of Compromise (IoC...
, and troubleshooting methodologies. HTML/JavaScript/CSS familiarity (light UI customization or widget work). Salesforce CTI, CRM...
gather, analyze, and disseminate timely and accurate CTI to support operational decision-making Identify emerging cyber... information from various classified and unclassified sources Produce written reports summarizing gathered CTI Conduct in-person...
gather, analyze, and disseminate timely and accurate CTI to support operational decision-making Identify emerging cyber... information from various classified and unclassified sources Produce written reports summarizing gathered CTI Conduct in-person...
, design, and execute test strategies and test cases for Five9 (contact center, IVR/ACD configurations, call flows, CTI...
cases for Five9 (contact center, IVR/ACD configurations, call flows, CTI) and Salesforce (Sales/Service Cloud configurations...
, Contact Center Administrator, or similar role - RequiredStrong knowledge of ACD, IVR, Dialer, CTI, and reporting modules...
such as Notice of Election, Benefit Periods, level of Care, F2F, CTI and SIA Knowledge and exposure within Home Health processes...