certification. Experience in banking/financial services domain. Exposure to Omni-Channel routing, CTI integrations, and voice...
, Genesys CTI, Adobe Sign, Brainshark, etc.). Lead data migration efforts for structured/unstructured data using Apex Data...
Collects, with CMI and/or CTI, pain points from customers and pet owners’ needs Lead and define Solution Performance studies...
Collects, with CMI and/or CTI, pain points from customers and pet owners’ needs Lead and define Solution Performance studies...
in Service Cloud, Omni-Channel, Case Management, Knowledge, CTI, SMS, and Chat integration. Added Plus: Familiarity...
. Responsibilities Proactively gather, analyze, and disseminate timely and accurate CTI to support operational decision-making... and analyze information from various classified and unclassified sources Produce written reports summarizing gathered CTI...
of experience in supporting Contact Center Operations, including CCaaS platforms, IVR, CTI and WFM Tools. Preferred...
/Partner portals, telephony/CTI, knowledge & bots, analytics) and integration patterns (e.g., event-driven, iPaaS/ESB, API...
Associates of Science in Air Traffic Control (ATC), including the Federal Aviation Administration's Enhanced CTI (Collegiate... enrollment levels. Manage CCBC's FAA Collegiate Training Initiative (CTI) partnership, including full regulatory compliance...
-solving and communication skills. Preferred: Healthcare domain experience. AWS certification. CRM/CTI integration...