, intranet, cloud, data center and other communications systems. Key Responsibilities: Performs administration..., and supports the implementation of various business and technical solutions. Responds as required or requested on a 24/7 on-call...
into successful project outcomes. Provide front-line support via call, chat, or email to American Water employees and contractors. Assist... support in the Operations Center. Handle customer threat assessments, monitor security systems, and manage badge creation...
contact center software (ICM, CVP, IP-IVR), third-party software and integrated peripherals systems. Call routing, configuration... must: Hands on experience with Zoom Phone, NICE CxOne contact center, and Client NICE ICM Enterprise development and deployment...
contact center focus is a must. Job Responsibilities: Implementing and supporting enterprise class voice networks to support... contact center software (ICM, CVP, IP-IVR), third-party software and integrated peripherals systems. Call routing, configuration...
to conduct call center operations for the Immigration Customs Enforcement (ICE) Office of Enforcement and Removal Operations (ICE... processes; address emerging technical and administrative issues; and maintain situational awareness of issues affecting call...
vendors and solutions to IT management. Responsible for voice infrastructure including call routing and call center... dynamic routing protocols (ie. EIGRP, OSPF, BGP, etc.) Strong experience with enterprise networking technologies Experience...
an on-call rotation. Desired Skills & Experience Technology certificate CCNA or higher. 5+ years of experience with Cisco...) and Wide Area Network (WAN) elements. Responsible for installation/configuration/maintenance of medium sized data center...
· Experience verifying the logic of the Call Flow and BRDs · Experience testing CRM applications for the contact center... with UAT support. About us: Founded in 2007, InterSources Inc is a Small Business Enterprise (SBE), Minority Business...
, monitoring, and troubleshooting an enterprise network on Cisco hardware. Minimum 2 years of experience analyzing, implementing..., required to be on-call and respond in a timely manner, should be a quick learner, must be able to adapt to quickly evolving technology...