. Routing & Switching Expertise: Configure, troubleshoot, and optimize enterprise-grade routing protocols (BGP, OSPF...: Participate in the on-call rotation to provide after-hours support and ensure network reliability. Experience: Minimum of 8...
, Workforce Management, Adaptive WFO, and Robotics automation Architecture experience and CallCenter technology knowledge Clear... enterprise architecture strategy, technology and platform domain Work across business and technology to create the solution...
partner meetings After-hours on-call support and incident management Following service level agreements (SLAs) to align... with operational performance goals Designing, developing, deploying, and administering enterprise collaboration services Works...
and what product can’t support). Excellent hands-on experience in customization of DOM, Pricing, Inventory, CallCenter, Store..., Supplier Collaboration modules Experience with Nextgen OMoC 2.0 Expertise in customization of next gen callcenter and store...
.ma.us. For general questions regarding MassDOT, call the Human Resources Service Center at 857â€368â€4722. For a disabilityâ€related... (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4...
Job Title: AI Developer – Dynamics Contact Center Solutions Location: Remote (PA Candidates) Duration: 6+Months... Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human...
and OSHA standards. Respond to emergency situations and participate in on-call rotations. Transport tools/equipment..., or equivalent work experience. 2+ years of data networking experience in field service, data center, or IT technician roles...
support via email for customer related issues Intermediate CallCenter skills required... for maintaining, sustaining and enhancing the current operational enterprise suite (SPOT, TOPSS and JAMMS), while incorporating system...
operations, coordinate callcenter activities, and ensure a smooth transition of support services to the cloud platform. Key... support and callcenter operations, including calls, emails, and ticket processing Monitor staff performance and resolve...
management, callcenter, insurance, or similar work environment. The work is highly transactional with the core responsibility... years+ of project management experience required 1 – 2 years+ of work experience in facilities management, callcenter...