ClearPass, Cisco ISE, or Genians. Microsoft Azure and communications/contact center platforms such as Five9, Zoom, Zoom...
Management Systems, Five9, or similar platforms. Experience creating operational reports, dashboards, or performance metrics...
. Experience with multiple Contact Center platforms such as NICE, Genesys, or Five9. Experience using AI tools to help create...
. Knowledge of optimization algorithms, decision engines, or scheduling systems. Experience with Genesys, NICE, Five9, Amazon...
Cloud CX, NICE CXone, Five9, or comparable CCaaS platforms. -- Thanks & Regards, Jeeva K (Sr Technical Recruiter...
, Amazon Connect, NICE CXone, Five9, or Salesforce Service Cloud. Experience with Customer Experience (CX), Customer Service...
platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9. Experience delivering contact center solutions...
outbound calls, including cold calls, through a Contact-center phone system such as Five9, introducing the meeting purpose...
questions or process gaps and suggests improvements Uses the knowledge base and tools (Five9, Epic, and others) effectively...
with one or more contact center platforms is preferred: Amazon Connect Genesys NICE CXone Five9 Cisco Contact Center Avaya Talkdesk...