-center transformation programs. Familiarity with platforms such as Amazon Connect, Genesys Cloud CX, NICE CXone, Five9...
platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9. Experience delivering contact center solutions...
High school diploma or GED Preferred: Prior experience with Five9 Ideal Candidate: You enjoy talking with people...
(even if the "customer" is internal). Bonus points: 1+ years of experience using WFM tools (NICE, InContact, Five9, Verint...
High school diploma or GED Preferred: Prior experience with Five9 Ideal Candidate: You enjoy talking with people...
of Quality Service and how it is measured Microsoft products (Outlook, Teams, Word, Excel etc.) Salesforce Five9 Skills...
etc.) Salesforce Five9 Skills: Excellent interpersonal and communication skills (oral and written) necessary to effectively...
expertise in NICE CXone (as well as other CCaaS platforms such as Genesys, Five9, Amazon Connect, etc.), routing design, Studio...
etc.) Salesforce Five9 Skills: Excellent interpersonal and communication skills (oral and written) necessary to effectively...
importance of Quality Service and how it is measured Microsoft products (Outlook, Teams, Word, Excel etc.) Salesforce Five9...