Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting... Center Transformation Programs Genesys, NICE CXone, Amazon Connect, or Kore.ai migration projects RAG, Agentic...
, consulting, professional services, or contact center operations Hands-on experience with forecasting, capacity planning... such as NICE IEX, NICE CXone WFM, Verint, Calabrio, Genesys WEM, or similar technologies Strong analytical skills with advanced...
technology and management consulting organization that delivers integrated, strategic solutions to federal and commercial clients... Management (ITSM), or CRM implementations. Experience with enterprise contact center platforms such as Genesys, Amazon Connect...
, consulting, professional services, or contact center operations Hands-on experience with forecasting, capacity planning... such as NICE IEX, NICE CXone WFM, Verint, Calabrio, Genesys WEM, or similar technologies Strong analytical skills with advanced...
authority for your accounts, coordinating cross-functional resources — Solution Consulting, Professional Services, Customer... scoping, and outcome-based business reviews, in partnership with Solution Consulting. Identify competitive displacement...
complex, multi-solution services engagements that align consulting, implementation, migration, and optimization to measurable... technologies to inform customer strategy Enable adoption of new Genesys capabilities and services that enhance performance...
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create... how leading brands design, orchestrate, and scale AI-powered customer journeys using Genesys Cloud. You will own strategic...
, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents... contact centers supporting the configuration of Genesys Workforce Engagement Module (WEM). Lead a small team to develop roll...
. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled... preferred;MBA or equivalent may be considered 5+ years of consulting or industry experience focused on customer service...
adoption, ensuring successful deployments, and increasing lifetime value through strategic services alignment. At Genesys... services and execution capabilities Required Qualifications: 7+ years of experience in services sales, consulting...