programs such as Genesys, MRC, WebDH and Impact in the selection of equipment and systems. Optimize equipment value... and related customer documents;consulting with engineers, architects, and other professional and technical personnel. Develop...
within a BPO, BPM, IT services, or management consulting environment preferred. Bachelor's degree required;MBA or equivalent... Experience (CX) Transformation for our Banking & Financial Services (BFS) group, spanning Retail Banking, Cards & Payments...
-level client stakeholders. Experience operating within a BPO, BPM, IT services, or management consulting environment... across the CX/contact center technology stack - CCaaS platforms (NICE, Genesys, Five9, Amazon Connect), CRM (Salesforce Service...
technology and management consulting organization that delivers integrated, strategic solutions to federal and commercial clients... Management (ITSM), or CRM implementations. Experience with enterprise contact center platforms such as Genesys, Amazon Connect...
and problem-solving skills, particularly in outbound dialer environments. Experience with contact center platforms (Genesys..., and participate in business continuity events. Working knowledge of Windo.s Server and Microsoft Internet Information Services...