. Background in financial services or regulated industries. Key Skills & Competencies Voice & IVR Product Strategy Genesys... strategy, roadmap, and execution of voice-based customer experiences across Genesys Cloud and Conversational AI (CAI) platforms...
transformation initiatives in regulated industries. Key Responsibilities Lead the end-to-end migration of legacy contact center... AWS), or Healthcare IT preferred. Preferred Experience Direct experience with Amazon Connect, Avaya, Genesys...
to 50% on average, based on the work you do and the clients and industries/sectors you serve Limited immigration... Experience with Five9 or Genesys Experience carrying a business development quota for consulting work, ramping up pursuit teams...
software or Internet industries experience Preferred Qualifications - 5+ years of infrastructure architecture, database... with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) - Hands-on experience...
Job Title: Genesys Cloud Architect (Hybrid) Location: Charlotte, NC Job Summary: The Information Systems Architect...+ years preferred. Deep working knowledge of Genesys Cloud CX, including call routing, IVR/Voice flows, APIs, and platform...
preferred. 5+ years of relevant experience required;7+ years preferred. Deep working knowledge of Genesys Cloud CX, including... management and communication skills. Physical Requirement: Sedentary Work. Preferred Qualifications: Genesys Cloud CX...
Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist... across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE) Experience partnering with Workforce Management and Quality...
software or Internet industries experience Preferred Qualifications - 5+ years of infrastructure architecture, database... with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) - Hands-on experience...
software or Internet industries experience Preferred Qualifications - 5+ years of infrastructure architecture, database... with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) - Hands-on experience...
and industries/sectors you serve Limited immigration sponsorship may be available A Bachelor's degree (BS or BA) Preferred... Master's/advanced degree in the area of specialization Experience with Five9 or Genesys Experience carrying a business...