Requirements: Project Management certifications Experience with LeanData, Xactly, Genesys PureCloud, Jira, Zoom, and Sumo...
, with Zoom Contact Center strongly preferred;equivalent experience with Genesys, NICE, or Five9 accepted. Demonstrated...
solutions, including Amazon Connect and Genesys CloudCX - Driving the development and customization of contact center software... and strategy - Utilizing AI-powered contact center solutions effectively - Implementing Amazon Connect and Genesys CloudCX...
of Microsoft SharePoint for maintaining documentation, procedures, and team resources. Familiarity with Genesys Cloud or a similar...
, Telecommunications, or related field. Technical Competencies: Architecture expertise across major CCaaS platforms (Five9, Genesys...
, and omnichannel data, including platforms such as Genesys and Microsoft Dynamics. Relevant platform, cloud, data engineering...
facer within call center operations Experience working with different Scheduling software (Eg. Verint, eWFM, IEX, Genesys)...
, and real-time audio and event interfaces — across CCaaS providers such as Genesys, NICE, Five9, Amazon Connect, and Twilio..., across multiple providers such as Genesys, NICE, Five9, Amazon Connect, and Twilio, as well as traditional CTI/PBX systems. Real-time...
: Advanced, hands-on administrative expertise in Verint WFM software (essential) and ACD telephony systems (e.g., Genesys, Avaya...
:30am Weekdays & Every 3rd weekend Hospital: Henry Ford Genesys Hospital Location: Grand Blanc, MI GENERAL SUMMARY...