, and collaborate on the integration of technologies like Amazon Lex, Genesys, and Verint for enhanced work management and customer... for efficient call routing and improved customer experiences. Collaborate with team members on the integration of Genesys Cloud...
to products such as Avaya, Cisco, and Genesys Complete SIT testing, document results, develop and write scripts, MOP and low...
and technical guidance to junior members of the network engineering team Skills: Mandatory Skills : Genesys Contact-Center, HP...
to products such as Avaya, Cisco, and Genesys Complete SIT testing, document results, develop and write scripts, MOP and low...
development of automation testing using tools like Hammer (for IVR testing). Contribute to the quality assurance of Genesys Cloud...
Management Helpdesk application Experience using GroupLink's eHelpdesk platform Experience using Genesys Cloud contact...
platform, along with Genesys Cloud contact center and Jira Service Management Helpdesk application systems. Qualifications...
) Additional cloud telephony experience, for example, Genesys Cloud, Five9, Talkdesk, Amazon Connect, Twilio, or 8X8 telephony...
to model business capabilities, value streams, and technical landscapes. Experience with platforms such as Hogan, Genesys...