Manager, Applied AI Engineer
and stakeholder management skills across technical and business audiences. Have familiarity with contact center platforms (Genesys...
and stakeholder management skills across technical and business audiences. Have familiarity with contact center platforms (Genesys...
, containment, and graceful escalation to agents. Drive modernization from legacy contact center platforms (e.g., Avaya, Genesys...
required Additional Information Organization: Henry Ford Health Genesys Hospital Department: HFGRMC FP EFC Shift: Day Job Union Code...
, NWN, Waterfield) is a massive plus. Deep competitive knowledge of rival CX and AI channel partner programs (e.g., Genesys...
and UCaaS architectures (e.g., Avaya, Genesys Cloud, NICE CXone, Five9), including omnichannel routing and AI-driven CX. Expert... Preferred Certifications Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys Footer Applicants...
group through video calls;1 -2 years of experience in a call center platform (Avaya, RingCentral, Genesys or similar... Office Suite, Content Server, Genesys Ability to quickly troubleshoot technology and system issues Ability to monitor...
to have experience integrating Kore.ai with contact center systems such as NICE CXone, Genesys, or Five9. Good to have experience...
-on experience with a leading Contact Center as a Service (CCaaS) platform, specifically Genesys Cloud. This includes a deep...
., Genesys, Five9, Amazon Connect, NICE, Cisco, or similar) is a plus. AI & Engineering Skills Strong ML/AI proficiency...
) with Tier IV-level proficiency in designing and configuring Audiocare solutions within Genesys Cloud Contact Center platforms... architecture and technical design of Audiocare solutions within Genesys Cloud Contact Center environments. Configure and optimize...