Senior Product, Systems Specialist
‑volume environment Serve as first-line systems operator across PCMI, Genesys, Twilio, Pega, Salesforce, Website...
‑volume environment Serve as first-line systems operator across PCMI, Genesys, Twilio, Pega, Salesforce, Website...
. Must have experience with: Conversational AI development;IVR application development;Genesys including Genesys GVP and Genesys...
) or RMA / logistics systems. Experience with CTI integrations (Genesys, Amazon Connect, NICE inContact, Five9, Talkdesk...
., ININ/Genesys, Verint, Calabrio, IEX) preferred. Minimum of 3 years of working with call center/ACD phone systems...
. Must have experience with: Conversational AI development;IVR application development;Genesys including Genesys GVP and Genesys...
with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) - Hands-on experience...
) or RMA / logistics systems. Experience with CTI integrations (Genesys, Amazon Connect, NICE inContact, Five9, Talkdesk...
(e.g., NICE CXone, Genesys) where applicable. Platform Configuration & Deployment Í Technical Skills 2-5+ years....ai with contact center systems such as NICE CXone, Genesys, or Five9. Experience on working in Agentic AI. Working knowledge of Node...
., NICE CXone, Genesys, Five9). Strong troubleshooting skills in complex, distributed systems environments. Experience...
in a fast-paced, high-volume environment Serving as a first-line systems operator across PCMI, Genesys, Twilio, Pega...