inquiries by phone, email, and chat Document all communications in Gorgias Support Suite Escalate support and sales...
platforms · Experience with DM conversations in platforms like Gorgias · Fast learner with a positive and energetic demeanor...
(Zendesk, Gorgias, Five9, Kustomer). Experience in e-commerce platforms is a plus! (Amazon, Freshdesk, Shopify). Quiet...
analysis Systems Management: Use systems including Gorgias, Okendo, Skio, Refersion, Smile, Shopify, and Shipstation Helps... with Gorgias helpdesk system functionality and management Helps assign unassigned cases while helping improve the automatic...
resets, etc. -Experience managing ticketing platforms (Zendesk, Gorgias), softphone systems (Five9, others), CRMs...
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted... by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built...
and department Extra Credit Proficient in Gorgias, Talkdesk, Shopify Experience implementing CS automation (AI) tools...
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted... by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built...
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted... by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built...
experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: High school degree or GED...