(Zendesk, Gorgias, Salesforce Service Cloud, etc.). Demonstrated ability to design and track customer service KPIs and drive...
needs. QUALIFICATIONS: 5+ years of experience in customer service environment. Gorgias, Zendesk or similar CRM...
What You'll Do Lead Operations: Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations...
Do Lead Operations: Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations, and service KPIs...
details, and brand storytelling to confidently educate and inspire clients Technology & Process Optimization Administer Gorgias... for ticket routing, automation, and performance tracking Oversee Gorgias, eCommerce Returns Portal and Repairs Portal—ensuring...
chat, email, and phone through Gorgias and other CRM tools. Help fans with orders, password resets, website support... required (Gorgias a big plus!) Strong typing, multitasking, and communication skills. Positive, team-oriented attitude—and a love...
with customer support platforms (e.g., Gorgias, Zendesk, Freshdesk). Proficient with Mac OS and Google Workspace (Docs, Sheets...
(Gorgias, Shopify, and Clickup preferred) Proficient in collaborative and organizational tools, such as Slack, Microsoft...
platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: High school degree or GED...
platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: High school degree or GED...