(Zendesk, Gorgias, Salesforce Service Cloud, etc.). Demonstrated ability to design and track customer service KPIs and drive...
What You'll Do Lead Operations: Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations...
Do Lead Operations: Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations, and service KPIs...
details, and brand storytelling to confidently educate and inspire clients Technology & Process Optimization Administer Gorgias... for ticket routing, automation, and performance tracking Oversee Gorgias, eCommerce Returns Portal and Repairs Portal—ensuring...
chat, email, and phone through Gorgias and other CRM tools. Help fans with orders, password resets, website support... required (Gorgias a big plus!) Strong typing, multitasking, and communication skills. Positive, team-oriented attitude—and a love...
with customer support platforms (e.g., Gorgias, Zendesk, Freshdesk). Proficient with Mac OS and Google Workspace (Docs, Sheets...
Communications Continuous improvement of agentic responses for accuracy and next step decision from member tickets in Gorgias... assignments in Gorgias Audit customer communications (email, phone, chat, etc.) to ensure tone, accuracy, and consistency...
that sharpen product knowledge, service skills, and consistency. Leverage Tools: Maximize efficiency with platforms like Gorgias... development skills. Strong communicator with conflict resolution expertise. Proficient in Gorgias, Zendesk, Shopify, Recharge...
and optimizing CRM, helpdesk, or contact center platforms (e.g., Zendesk, Gorgias, Salesforce Service Cloud). Experience developing...
and optimizing CRM, helpdesk, or contact center platforms (e.g., Zendesk, Gorgias, Salesforce Service Cloud). Experience developing...