with customer support platforms (e.g., Gorgias, Zendesk, Freshdesk). Proficient with Mac OS and Google Workspace (Docs, Sheets...
Communications Continuous improvement of agentic responses for accuracy and next step decision from member tickets in Gorgias... assignments in Gorgias Audit customer communications (email, phone, chat, etc.) to ensure tone, accuracy, and consistency...
that sharpen product knowledge, service skills, and consistency. Leverage Tools: Maximize efficiency with platforms like Gorgias... development skills. Strong communicator with conflict resolution expertise. Proficient in Gorgias, Zendesk, Shopify, Recharge...
and optimizing CRM, helpdesk, or contact center platforms (e.g., Zendesk, Gorgias, Salesforce Service Cloud). Experience developing...
and optimizing CRM, helpdesk, or contact center platforms (e.g., Zendesk, Gorgias, Salesforce Service Cloud). Experience developing...
(Not Required): Experience with CRM tools (Shopify, Gorgias, Dialpad) Interest in healthcare Perks & Growth: Full paid training (no prior...
integrates with Gorgias and Management Systems (WMS) to sync inventory and order data. Streamlining order fulfillment processes..., including automated picking, packing, and shipping. Utilizing Shopify's and Gorgias features for order management, fulfillment...
details, and brand storytelling to confidently educate and inspire clients Technology & Process Optimization Administer Gorgias... for ticket routing, automation, and performance tracking Oversee Gorgias, eCommerce Returns Portal and Repairs Portal—ensuring...
What You'll Do Lead Operations: Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations...
across email, chat, social media, and Gorgias to ensure timely and consistent responses. Train new hires and develop ongoing training... or customer support management (e-commerce or retail preferred). Strong working knowledge of Shopify, Gorgias, and social...