and promote HMSA's brand message and commitment to service excellence. Build enduring relationships with HMSA's customers/members... service experience for anyone with questions regarding health care, health insurance (benefits, claims, premiums, payments...
, cloud), network solutions, service management, enterprise system applications, or identity management solutions that support... to operations. Ensure that established Service Level Agreements for the technical domain are met, and support governance functions...
Job Description: Act as a point-of-contact and subject matter expert. Communicate with vendor and internal stakeholders to quickly and accurately obtain or provide information regarding enrollment related inquiries accurately, profession...
of projects include the development and or maintenance of self-service reporting tools and regular or ad hoc reporting. Applies...
service issues Discuss strategic issues related to specific accounts with AMS Leadership on a timely basis, offering..., outstanding customer service skills Demonstrated, strong planning and organization skills Demonstrated, strong decision-making...
and external customers. Types of projects include the development, maintenance, and enhancements of self-service reporting tools...
Job Description: Data Analysis and Reporting Conduct high quality, objective analysis to support performance optimization and strategic initiatives. Collect, interpret, and evaluate Key Performance Indicators (KPIs) and related info...
Job Description: Develop and execute the organization's AI and automation strategy in alignment with overall business goals. Oversee the end-to-end lifecycle of AI projects, from ideation and prototyping to deployment and maintenance...
Job Description: Provides general production support: Monitor daily production performance and inventory levels as assigned. Conduct data and trend analysis to identify areas of improvements. Triage daily production issues. Recomme...
, to encourage members to attend regular provider appointments, close open care gaps, and utilize medical services that support... service delivery, member satisfaction, cost, and community health. These efforts contribute to better care coordination...