Job Description: Responsible for analysis, design, development, integration, maintenance and support of applications. Responsibilities include, but may not be limited to, the following: Participates in the project planning and analys...
to. Maintains inventories as appropriate. Monitors Key Performance Indicators and maintains service levels to ensure... Service Management tools to document changes and identify recurring problems. Identifies the training needs of users. Shares...
and professional customer service by completing requests accurately and in accordance with established procedures and service standards... of customer needs. Maintain accurate records and documentation related to service requests, inventory, assets, and operational...
. Maintains inventories as appropriate. Monitors Key Performance Indicators and maintains service levels to ensure... Service Management tools to document changes and identify recurring problems. Identifies the training needs of users. Shares...
Job Description: Assist customers in a timely and accurate manner in phone interactions. Maintain quantity, timeliness, accuracy, and quality performance within established standards that support HMSA's ability to comply with customer pe...
to service excellence. Effectively and independently analyze and research inquiries from customers (internal and external... to their needs quickly and efficiently. Requires broad understanding of HMSA's business, including the Hawaii Health Connector, HMSA...
;or an equivalent combination of education and work experience. Experience in analysis and planning. Working knowledge of Hawaii...
and written communication skills. Excellent customer service skills. Ability to manage multiple priorities and deadlines...
, to encourage members to attend regular provider appointments and utilize medical services that support their health.Engage... with members and their families to discuss major health concerns and explore solutions to obstacles impacting service delivery...
Job Description: Product Strategy & Portfolio Management Own the end to end product strategy for the assigned segment, including benefit design, competitive positioning, rate considerations, and portfolio optimization. Establish sho...