Incident Management Specialist
Now, Remedy, Ivanti Desired/Preferred Qualifications Experience with monitoring and alerting systems Additional...
Now, Remedy, Ivanti Desired/Preferred Qualifications Experience with monitoring and alerting systems Additional...
., Ivanti). Strong analytical and problem-solving skills, with the ability to translate data into actionable insights...
systems, including Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager. The ideal..., and maintain the Ivanti Service Manager platform to support incident, problem, change, and asset management workflows. Manage...
, F5 Load Balancers, BT DNS/DHCP, Ixia (Anue), Ivanti (Pulse Secure VPN), Broadcom (BlueCoat) Proxy, Aruba Controllers...
, SQL, and data visualization tools (e.g., Power BI, Tableau). Experience with IT asset management platforms (e.g., Ivanti...
management, configuration management (i.e., Nessus, McAfee, WSUS, SCCM, Ivanti, Shavlik, Blade Logic, Splunk, ACAS, SCAP, HBSS...
and Linux-based operating systems to support various IT needs. Managing central-managed tools, such as SCCM/Ivanti...
may include Splunk, Forcepoint, Ivanti, Tenable, ACAS, HBSS, etc. Experience in the oversight and execution of the...
ITIL-based methods of using industry-recognized Service Desk ticket management software, such as Ivanti...
workflows using ITIL-based processes within an enterprise-grade Service Desk management system (e.g., Ivanti HEAT, ServiceNow... with industry-recognized Service Desk ticket management systems – Ivanti HEAT. Strong understanding of ITIL service management...