are consistently at or above company goals by monitoring comment cards, scores on Medallia, TripAdvisor, Yelp, and other public sites...
comment cards, scores on Medallia, TripAdvisor, Yelp, and other public sites. Follow and promote hotel standards...
, and analytical tools (e.g., CoSTAR, Medallia, Salesforce, Tableau) to identify opportunities and influence decision‑making... measurement tools (e.g., CoSTAR, Medallia, Tableau, Salesforce). Strong project coordination, time management...
outcomes. Consultation Excellence Deliver high‑impact consultations leveraging platforms such as CoSTAR, Medallia... and hotel‑related data platforms (CoSTAR, Medallia, Salesforce, Tableau, BI dashboards, Workday, Concur). Ability to translate...
and platform optimization. Hands-on experience with multiple VoC and research platforms, such as Qualtrics, Forsta, Medallia...
within 24 hours of the incident through use of Medallia Facilitate a minimum of two FSC audits per market each quarter...
within 24 hours of the incident through use of Medallia Facilitate a minimum of two FSC audits per market each quarter...
., Medallia, NPS, Adobe Analytics) to identify trends and improvement opportunities in store and service-center-facing digital..., or Agile delivery. Strong analytical skills and experience with data tools (e.g., Adobe Analytics, Medallia). Proven ability...
Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to Medallia Scores. Monitor...
and data are well‑governed and maintained. Use Medallia insights to identify systemic issues and collaborate on training...