Product Manager
of customer tools (e.g., Medallia , Qualtrics). Experience working with Customer Care tools (e.g., Service Now , Decagon , Gladly...
of customer tools (e.g., Medallia , Qualtrics). Experience working with Customer Care tools (e.g., Service Now , Decagon , Gladly...
escalations promptly and professionally, ensuring service recovery and follow-up. Monitor guest feedback through Medallia... effective use of hotel systems including Opera PMS, LMS, POS, HotSOS, Medallia, and mobile check-in/out tools. Ensure accurate...
of customer tools (e.g., Medallia , Qualtrics). Experience working with Customer Care tools (e.g., Service Now , Decagon , Gladly...
of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk. Maintain 4-Star/4–Diamond...
, Fitness Center, Spa, and Golf Pro Shops). Understand the importance of our Medallia scores. Assist management...
, payroll, email, Kronos, Medallia, MOS Perform any other duties assigned by Management Qualifications: Previous supervisor...
of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk. Maintain 4-Star/4–Diamond...
(in tools like Qualtrics or Medallia) Experience fusing multiple structured and unstructured data sources (surveys, customer...
CRM or Salesforce), Power BI and VOC platforms (such as Listen360, Medallia or Qualtrics). - 1-3+ years of formal...
, payroll, email, Kronos, Medallia, MOS Perform any other duties assigned by Management Qualifications Previous...