standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping ratings, and ability...
and external sources (e.g., CoSTAR, Medallia, Tableau). Identify trends, risks, and opportunities to inform strategic...
, ChoiceAdvantage, ChoiceMAX, Rates Center, Medallia, Tableau, etc.). Support implementation of revenue management systems, property...
details in advance to all departments. Proactively achieve consistently high Medallia scores through establishing a good rapport...
standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping ratings, and ability...
escalations promptly and professionally, ensuring service recovery and follow-up. Monitor guest feedback through Medallia... effective use of hotel systems including Opera PMS, LMS, POS, HotSOS, Medallia, and mobile check-in/out tools. Ensure accurate...
carefully and communicating accurate details in advance to all departments. Proactively achieve consistently high Medallia...
for all. Regularly gather member feedback to continuously improve the service and environment. Check and respond to Medallia surveys...
all guest complaints within 24 hours of the incident through use of Medallia Ensure all food safety standards are followed...
, Qualtrics, Medallia). Strong communication skills to distill and present technical insights to senior leaders and non-technical...