(Excel intermediate level required). - Experience with Service Desk tools (e.g., ServiceNow, Avaya CMS Supervisor, NICE...
required). \ Experience with Service Desk tools (e.g., ServiceNow, Avaya CMS Supervisor, NICE). These Will Help You Stand Out...
users or accounts. - Work with IT Service Management platforms (especially ServiceNow) to manage change management... management processes in ServiceNow. - Familiarity with Jira, ticketing systems, and project workflow tools. - Proficiency...
by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker...
required). \ - Experience with Service Desk tools (e.g., ServiceNow, Avaya CMS Supervisor, NICE). These Will Help You Stand Out...
with ServiceNow ticketing tool and SLA targetsExperience with Change Management, Knowledge Management, and Problem Management...
- Experience with resilience management tools like Fusion, Archer, ServiceNow - Possessing cloud infrastructure knowledge...
or Call Center team lead/supervisor. - Proficiency in CRMs and Service Desk/Contact Center tools (e.g., ServiceNow, Avaya...
in segmented networks. Integrate automation workflows with ServiceNow (requests, incidents, changes), including ticketing...). Working knowledge of ServiceNow and ITIL processes;able to connect automation tasks to ITSM workflows (requests, incidents...
EYT staff and requests escalated from the Global Service Desk in ServiceNow regarding policy exceptions to the firm...