in segmented networks. Integrate automation workflows with ServiceNow (requests, incidents, changes), including ticketing...). Working knowledge of ServiceNow and ITIL processes;able to connect automation tasks to ITSM workflows (requests, incidents...
. Integrate ITSM and telemetry: define patterns for ServiceNow integration (incident/change automation, CMDB enrichment...—SLIs/SLOs, error budgets—and ability to embed them in system architecture. Hands-on knowledge of ServiceNow ITSM...
* ITSM Incident and Change Management principles and practices* Experience in ServiceNow Incident and Task Management...
solutions ITSM Incident and Change Management principles and practices Experience in ServiceNow Incident and Task Management...
/Contact Center tools (e.g., ServiceNow, Avaya CMS Supervisor, NICE). Intermediate knowledge of Microsoft Excel...
skills, with the ability to work effectively with diverse teams in a global setting. Proficiency in ServiceNow or other IT...
* ITSM Incident and Change Management principles and practices* Experience in ServiceNow Incident and Task Management...
and familiarity with software like ServiceNow, POWER BI, and Qlik Sense are desirable. The position offers benefits including health...
solutions ITSM Incident and Change Management principles and practices Experience in ServiceNow Incident and Task Management...
). Experience using ticketing/ITSM systems such as ServiceNow or Remedy. Basic understanding of networking concepts (TCP/IP, DNS...