-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call...
con conocimiento de indicadores de gestión 🧠Conocimientos Técnicos Herramientas de monitoreo en tiempo real (Avaya CMS, Genesys...
-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call...
in Aspect eWFM & RTA tools, AVAYA CMS or any WFM tool. § Keen to detail. § Result Oriented. Work Model Work From Office...
independently and take initiative. Proficient in MS Excel, MS Access is an advantage. Proficient in Aspect eWFM RTA tools, AVAYA...
Genesys, Avaya, Five9, Talkdesk u otras Excel intermedioavanzado deseable Power BI o SQL suman puntos, pero no son...
. Plataformas Avaya. Formación académica Tecnólogo o estudiante de IngenierÃa en Electrónica, Telecomunicaciones, Sistemas...
documentation as needed Experience with other UC/Contact Center platforms (Avaya Aura, Cisco UCCE, Genesys, Microsoft Teams voice...
EBITDA, CHURN, Margen Bruto y Margen Directo. Conocimiento sólido en CRMs y sistemas de Contact Center Avaya, Presence, Go...
, etc. Strong knowledge of SIP from the carrier level. Strong knowledge of Oracle (Acme Packet) and Avaya SBCs and TDM Gateways such as Audio... in vendor management Knowledge of Avaya and Cisco CUCM is a plus Additional Information: All your information will be kept...