Customer Service Representative

: Phone Email Live chat Social channels Aim for first-contact resolution (FCR) Escalate complex issues to Tier 2... Resolution (FCR) Average Handle Time (AHT) CSAT / NPS scores (target ≥ 90%) SLA adherence Ticket backlog management...

Lugar: Colombia | 25/06/2026 02:06:01 AM | Salario: S/. No Especificado | Empresa: Pavago

CX Quality Assurance Senior Analyst

, FCR, escalation rates) to identify top drivers of dissatisfaction and present monthly recommendations that target a 10–20...

Lugar: Bogotá DC | 25/06/2026 01:06:19 AM | Salario: S/. No Especificado | Empresa: DiDi

Customer Service Representative (c1)

Contact Resolution (FCR) for cases escalated from the front line. As a subject matter expert, you will: Manage and resolve... with Us You will be responsible for providing First Contact Resolution (FCR) for cases escalated from the front line. As a subject matter expert...

Lugar: Bogotá DC | 13/06/2026 02:06:30 AM | Salario: S/. No Especificado | Empresa: TP

Service Desk Manager

in the following areas: ACD: Average Speed of Answer, Abandon Rate, Time To Abandon. FCR: First Call Resolution, Ticket...

Lugar: Barranquilla, Atlántico | 03/06/2026 17:06:41 PM | Salario: S/. No Especificado | Empresa: Auxis
«Anterior1234