with a warm, clear, and customer-first approach. Familiarity with e-commerce platforms (Shopify preferred) and CX tools (Gorgias...
through Gorgias (email, chat, social escalations) before the 3PL integration. Beginning March 2026, assist with 3PL customer... acceptable. Tools and Software Proficiency with Gorgias strongly preferred. Experience with helpdesk or CRM systems (e.g...
cases, workflows, and solutions in our CRM system (e.g., Gorgias, Zendesk, or similar). Identify patterns in customer... skills with the ability to adapt tone to the Kitsch brand voice. Experience with helpdesk platforms (e.g., Gorgias, Zendesk...
and opportunities for improvement Software/Platforms/Tools: Helpdesk or ticketing systems (e.g., Gorgias, Zendesk, or similar...
by flagging trends and opportunities for improvement Software/Platforms/Tools: Helpdesk or ticketing systems (e.g., Gorgias...
Availability for any 8hour shift, including weekends and public holidays Experience with GorgiasGorgias AI Experience using...
platforms (e.g., Gorgias, Zendesk) Experience in retail eCommerce or direct-to-consumer operations preferred Proficiency... programs Tools & Software CRM tools: Gorgias, Zendesk Ticketing systems and macro management Learning management systems...
shift, including weekends and public holidays Experience with Gorgias & Gorgias AI Experience using Shopify 💻 Equipment...
in Google Sheets / Excel for simple reporting. Experience using CRM or helpdesk tools (e.g., Gorgias, HubSpot, Zendesk...
independently in a fast-paced, remote setting Tools and Software: Experience with helpdesk platforms such as Gorgias, Zendesk...