para estar periodos prolongados sentados en escritorio y trabajando en computador. Nice To Have: - Excelente manejo...
, e-Services). - Working in accordance with NICE support process, procedures, contractual SLA's - Documenting all customer...
). Working in accordance with NICE support process, procedures, contractual SLA’s Documenting all customer interactions in CRM...
, e-Services). Working in accordance with NICE support process, procedures, contractual SLA’s Documenting all customer...
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebr...
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and ...
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebr...
(interacción con equipos y documentación). Plus (Nice-to-have) - Experiencia en otros BPM (p. ej., Camunda, Pega, IBM BPM...
). - Automatización: Zapier / Make (valorado). - Nice-to-have: herramientas de IA para optimizar scripts y demos. ✨ Valorable...
en herramientas WFM (Aspect, NICE IEX, Genesys, Verint, etc.) serán un plus. Experiencia de 2 a 3 años en áreas de planeación... avanzado, Power BI, herramientas WFM (IEX/NICE), Avaya CMS. - Conceptos clave: Forecast, AHT, SLA, productividad, ausentismo...