, ServiceNow. - Excellent communication skills: verbal, written, listening - Understand and empathize with customers when...
improvement of helpdesk platforms (e.g., ServiceNow, Zendesk, Jira Service Management), ensuring they meet the needs of the...., ServiceNow, Zendesk, Freshdesk, Jira Service Management). Expertise in designing and managing SLAs, escalation protocols...
management tools (e.g., ServiceNow). Strong knowledge of Excel. Strong technical background in IT infrastructure, including... Management, Root Cause Analysis (RCA), ITIL, ServiceNow #J-18808-Ljbffr...
, responding to ServiceNow Tickets within provided SLAs. Education / Experience / Other Information - 3+ years combined SAP...
in generating reports, creating configuration items, and conducting Application criticality rating reviews using ServiceNow...
such as Azure Entra (Azure AD), SailPoint and ServiceNow. 2. Integrate IAM solutions with other systems and applications. 3... and other platforms such as Power Automate & ServiceNow to automate IAM tasks. Qualifications Required Qualifications 1. Bachelor...
by doing work that matters. Job Description Designs, develops, configures, and customizes (when necessary) ServiceNow... ServiceNow modules. Adapting existing ServiceNow modules and business flows to changing customers’ business needs. Developing...
helpdesk ticketing tools / ITIL practices (ServiceNow) ◠Experience with Customer Support – A desire to help end-users get...
in generating reports, creating configuration items, and conducting Application criticality rating reviews using ServiceNow...
in troubleshooting switches and overall infrastructure. - Ticket management: Proficiency in Jira and ServiceNow for effective ticket...