B CX Ops Lead - Healthcare & Corporate Support... (Piura)
, particularly in B2B environments, and familiarity with CX tools like Zendesk and Aircall. Responsibilities include designing...
, particularly in B2B environments, and familiarity with CX tools like Zendesk and Aircall. Responsibilities include designing...
, nesting, and ramp profiles;align on staffing risks and mitigation. - Utilize Zendesk WFM feature and other tools to create... skills;comfortable with time-series concepts, seasonality, and scenario planning. - Tooling: WFM platforms and Zendesk WFM...
with **ticketing systems (Zendesk, Jira, Freshdesk)** and CRM tools. - Strong problem-solving and analytical skills with the ability...
in documentation and follow-through—missed follow-ups are not acceptable Tools - CRM platforms (HubSpot, Salesforce, Zendesk...
and scale CX processes and teams - Experience with CX tooling (Zendesk + Aircall mandatory) - Structured, pragmatic...
and scale CX processes and teams - Experience with CX tooling (Zendesk + Aircall mandatory) - Structured, pragmatic...
, ServiceNow, Zendesk, or equivalent Experience owning project budgets, SOWs, or vendor purchase orders Proven ability to manage...
, ServiceNow, Zendesk, or equivalent Experience owning project budgets, SOWs, or vendor purchase orders Proven ability to manage...
, ServiceNow, Zendesk, or equivalent Experience owning project budgets, SOWs, or vendor purchase orders Proven ability to manage...
, ServiceNow, Zendesk, or equivalent Experience owning project budgets, SOWs, or vendor purchase orders Proven ability to manage...