agreements, and commercial negotiations. - Own and drive performance results across key metrics (CSAT, revenue, margin, service...
- including Cancel for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms...
by enterprise & client locations Deliver Program Quality (CSAT, Process Compliance, etc.) Coordinate Field Service Tower... program Owner to conduct approved CSAT & Program Surveys. Conduct root cause analysis & implement pertinent Customer Service...
by enterprise & client locations Deliver Program Quality (CSAT, Process Compliance, etc.) Coordinate Field Service Tower... program Owner to conduct approved CSAT & Program Surveys. Conduct root cause analysis & implement pertinent Customer Service...
during client QBRs. Minimize Engineering costs. CSAT Technology Champion Seek client feedback. Develop related action plans... to improve CSAT. Collaborate with Engineering team to help drive improvements in CSAT score. Concentrix Culture Champion...
(e.g. CSAT, NPS, Effort Score) and KPIs ​Identify gaps in CX insights and provide recommendations for improving... understanding of key CX metrics including CSAT, Effort Score and NPS with ability to analyze, and frame actionable insights...
for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers...
and logical security, data privacy, KPI, CSAT, inbound/outbound calls manipulation, information leakage, etc. impacting business...
strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30...
Time (ART) reduced over time. First Contact Resolution (FCR) rate ≥ 70–80%. CSAT score ≥ 90%. Knowledge base...