quality standards are metLook for opportunities to retain, upsell, and cross-sellCoach the CX team on tone, customer... psychology, and service-driven sales skills through 1-on-1sPartner with CX Managers to develop quality and training initiatives...
A leading mobility technology platform in Mexico City seeks a CX Operations Director to enhance customer experience...
operations. The role is responsible for shaping and driving the WFM strategy across the CX Operations and Support Practice.... You will report to the Director, CX Operations and Support Practice, and work closely with the QA, Technical Services...
.* Gestión de KPI's del área.* Punto de contacto con CX.* Capacitación a clientes sobre uso de plataforma.* Generar...
A leading fintech company in Mexico seeks a Customer Experience Agent who can operate autonomously and analytically. The ideal candidate has 2-4 years of customer support experience, preferably in fintech, and is fluent in Spanish. Responsi...
, booking, pooling/sweeps, accruals, reconciliations, exceptions, reporting);quantify impact (revenue, cost, risk, CX.... Establish country/segment feedback loops to improve usability, controls, and CX while upholding regional standards. Book...
**Company Overview**: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption...
. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data...
of the Global Customer Experience (CX) Strategy & Ops team. They will deliver a relentless focus on ensuring our global...-functionally to support the Senior Strategy & Policy Analyst, and global CX leads to manage our process and policy document...
miss out! Training classes are forming now! Spaces are limited so apply now to secure your spot! Results-CX is an equal...