, and sales forces. Stakeholder Management Collaborate closely with Actuarial, Operations, IT, Finance, Marketing, Legal, CX...
/flow-building tools (platform-agnostic mindset). Knowledge of CX/EX, customer service metrics, and operations design (e.g...
We are seeking a highly strategic and commercially oriented Sr CX Manager to lead a large-scale Customer Service... and enhance customer loyalty. Present data-driven insights and strategic proposals to senior leadership, positioning CX...
expertise in contact center technologies and CX suites, preferably Zendesk, Amazon Connect or like solutions, and AWS...
). Metrics & Reporting: Establish and track core CX metrics (NPS, CSAT, response/resolution time, first contact resolution..., customer service, or CX operations, including 3+ years leading teams. Scaling Success: Proven experience building...
and professional. Identify recurring themes, FAQs, and product feedback from the community and share insights with CX, Marketing...
initiatives Plan and manage timelines, budgets, and deliverables across Creative, Marketing, Ecommerce, and CX teams Lead...
closely with internal teams and external partners including Marketing, PR, Ecommerce, Paid Media, Creative, CX, and Retention...
across marketing, operations, CX, product, and fulfillment teams Track priorities, deliverables, deadlines, and ownership...
and escalating trends to the CX team. Collaborate with cross-functional partners to share insights that inform process improvements...