processes, ETL/pipeline concepts, or ticket-based operations support. Experience working cross-functionally with sales teams... infrastructure that enables our GTM field teams to guide users from a commercial agreement with Stripe through implementation...
awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the BizTech..., celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage...
high-priority cases are managed effectively. Ticket Management: Manage a queue of incidents effectively using tools... and product teams. What you will do: Advanced Troubleshooting: Diagnose and triage complex issues reported by customers...
and product teams. What you will do: Advanced Troubleshooting: Diagnose and triage complex issues reported by customers... or escalated by agents. Escalation Point: Act as the main point of escalation for the Brazil (BR) and LATAM markets, ensuring high...
delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help... updated on ticket progress. Use internal tools to troubleshoot customer-reported tickets. Translate technical...
will work closely with the Tier 2 and 3 teams to obtain the best possible outcome for the customer and the company. Software... teams or departments. Liaising with customers directly via telephone and e-mail. Attending customer meetings when...
to appropriate teams (L2/L3) when needed, build stronger team efficiency and directly contribute to our mission of delivering top... and knowledge. · Service Delivery o Ensure 24/7 network monitoring and support, including on-call rotation. o Maintain high...
with our products. This role is an opportunity to kickstart your career in a high-growth Software-as-a-Service (SaaS) organization... with a commitment to getting the job done, regardless of task size. High sense of urgency with the ability to prioritize and meet tight...
necessary. This team player will work closely with the Tier 2 and 3 teams to obtain the best possible outcome for the customer... more complex queries to the relevant teams or departments. Liaising with customers directly via telephone and e-mail. Attending...
team. Our ideal candidate is a high performer with experience leading a team in a contact center environment. This role... will focus on training, teaching, and empowering our Level 1 Customer Support Specialists to grow into high-performing members...