with Support, Engineering, Cloud Operations, and Product teams. This includes ensuring proper prioritization of P1 and high-impact..., Product Management, and Customer Success teams to resolve high-impact technical issues. Strong background in ERP systems...
, you will collaborate with cross-functional teams, including project managers, business analysts, and technical architects, to ensure the... pipelines for Salesforce and ServiceMax. Perform system testing and validation to ensure high performance and security. Create...
in salesforce sales, procedures and opportunities. Increase average ticket in the account complementing with additional products... fluency B2 or higher. Strong analytical and problem-solving skills High level of accuracy and attention to detail in work...
: Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions... Desk via ServiceNow and with Local Workforce Support teams to help resolve/satisfy incidents/requests Use of additional IT...
profiles, gaps in consistency, and missed admissions opportunities. This role will take full ownership of this high-impact... master source of truth Maintain accurate records of logins, vendor contacts, ticket statuses, and updates Track work...
Company Description Are you looking to join an organization that is growing and dynamic? What about a high-energy... as trusted advisors to organizations facing high-stakes matters demanding urgent attention, staunch integrity, proven experience...
— and you love being that person? Do you thrive in high-pressure situations, solving problems that others can’t... as a critical link between Tier 1 support and specialized technical teams. You’ll troubleshoot, mentor, document, and collaborate...
partners and mission-critical services, can sustain and accelerate business results. The services include customer ticket... and scripts to resolve operational burden of support/dev engineers and front-line customer support teams - Read and understand...
in CRM systems (Salesforce, SAP). Manage high volumes of customer queries via phone, email, and chat, ensuring timely... members or other departments (Product, Sales, Support). Collaborate with cross-functional teams to resolve customer...
a SaaS company from $1M–$15M ARR and love building repeatable, efficient, high-tempo operating systems: you’ll thrive..., product delivery, and reliability 2. Support & Customer Operations Maintain best-in-class support SLAs Oversee ticket...