Product Support Associate - L2
. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Strong analytical and problem-solving...
. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Strong analytical and problem-solving...
to customers, both verbally and in written form. Knowledge and experience with Intercom CRM is a plus. Aptitude to quickly learn...
Experience best practices. Experience with Intercom CRM is a plus. Benefits Private Health Insurance Paid Time Off...
Support: Zendesk (required), Intercom or Freshdesk (nice-to-have) Organization & Project Tracking: Notion, Asana, ClickUp...
operations and ensure all inquiries are handled efficiently. Manage and respond to customer communications through Intercom...
is required. Experience using Ticketing Platforms like Zendesk/Freshdesk/Intercom and remote support tools. Must have a strong understanding...
Engagement / Support Platforms (e.g., Zendesk, Intercom, Help Scout, Freshdesk, HubSpot Service Hub) * Knowledge Base... / Documentation Tools (e.g., Notion, HelpDocs, Intercom Articles, Zendesk Guide) * Communication Tools Google Workspace (Docs...
-to-Haves Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) Previous remote or startup experience...) Communication tools: Gmail, Slack, Zoom CRM or helpdesk systems Preferred: Zendesk, Freshdesk, Intercom, or similar tools...
Experience best practices. Experience with Intercom CRM is a plus. Benefits Private Health Insurance Paid Time Off...
support tools. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Excellent...