and reporting on ServiceNow KPIs and CMDB inventory. 2. Release Cycles Management Serve as the SPOC from I&O for TME Release...
, monitoring solutions, and ServiceNow. Support Incident Management when needed. What You Bring Education & Experience... Management and IT Service Management, particularly in a ServiceNow CMDB environment. Knowledge of IT asset tracking and software...
to complex issues - Have experience in ITSM ticket systems (ideally in ServiceNow) - Knowledge of processes according to ITIL...
to complex issues - Have experience in ITSM ticket systems (ideally in ServiceNow) - Knowledge of processes according to ITIL...
., Jira, Asana, ServiceNow, MS Project). Advanced IT user, preferably with AI/Copilot experience and Microsoft Power Platform...
committees, and decision-making forums. Administer and optimize PMO tools (JIRA, Confluence, EazyBI, SharePoint, ServiceNow... tools: JIRA, Confluence, MS Office, SharePoint, ServiceNow. Excellent analytical and problem-solving skills...
will involve: Service & Customer Support Provide first‑ and second‑line support via ITSM (ServiceNow) and onsite visits. Triage...‑solving. Nice to Have (Preferred) ITIL Foundation certification. Experience with ServiceNow or similar ITSM. Microsoft...
this change, ensuring alignment with the new model by utilizing ServiceNow and ITIL best practices to improve service quality... Management frameworks and processes, preferably in ServiceNow. ITIL certification or equivalent. Excellent customer service...
efforts by creating and maintaining reusable test scripts, particularly within the ServiceNow environment using ATF... etc.). Some knowledge of ServiceNow Automated Test Framework (ATF) Hands-on experience with JIRA and Xray Formal certification in Software...
. Develop, implement, and maintain automated test suites—leveraging ServiceNow ATF—and integrate them into CI/CD pipelines... specifically on business applications (ITSM, ERP, CRM systems etc.). Hands-on experience with ServiceNow Platform Knowledge...