in accordance with security advisories. Log and maintain operational information in ServiceNow (incidents, changes, problems... management. Experience using ServiceNow for ticketing, CMDB, and reporting. Basic knowledge of infrastructure as code...
and reporting tools such as ServiceNow, Smartsheet, Azure DevOps (ADO), or JIRA. Project Management certification...
, transversal, or transformation initiatives;Comfort working with tools such as ServiceNow or MyAmadeus Services...
processes, ensuring SAP standards are followed. Manage incidents and change requests in ServiceNow, ensuring SLA compliance...
Management or ServiceNow, and observability platforms such as Datadog Proven ability to design and implement alerting...
, Microsoft, NICE CXone, Verint Cloud Platform, Avaya Cloud, AWS Connect, ServiceNow, or similar). Advanced understanding...
like ServiceNow. Problem Solving: Maintain a high first-time resolution rate using internal tools and knowledge bases. Collaboration...
Planning and ServiceNow. Advanced MS Excel and PowerPoint skills;knowledge of VBA and Power BI is a plus. Proven exposure...
validation. At ease with Microsoft Office tools, ServiceNow, Jira, Confluence, SAP Me, and in general with IT tools. SAP...
and maintain version-controlled configurations in GitHub. Own configuration management processes in ServiceNow, ensuring accurate... and GitHub for version control and collaboration. Experience using ServiceNow for configuration management (CMDB), change...