Manager IT Threat and Vulnerability - Madrid
, assign, and track all ServiceNow tickets to SLAs. Create, update and annually review all team documentation and run books...
, assign, and track all ServiceNow tickets to SLAs. Create, update and annually review all team documentation and run books...
transformation, including at least one of: implementing Jira Service Management / ServiceNow / equivalent HR case management...
and automation workflows (e.g., ServiceNow dashboards and catalog management) to reduce operational effort and maximize visibility...
, and accurate documentation in ServiceNow. - Lead and coordinate Disaster Recovery and Business Continuity exercises, ensuring RTO... and RPO evidence is generated and maintained. - Maintain the quality and reliability of operational data in ServiceNow...
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Experience with HRIS platforms (Workday, ServiceNow...
to have familiarity with ITIL processes and service management practices. Nice to have hands-on experience working with ServiceNow...
, and release management. Support operational workflows and testing coordination through ServiceNow. Collaboration and Delivery.... Experience working in enterprise environments using ServiceNow processes and tooling is an advantage. Experience in regulated...
via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document... Strong troubleshooting skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow...
(ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document all activities and resolutions... skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow) Excellent...
in a ticketing system (e.g., ServiceNow) with clear documentation · Escalate suspicious, unclear, or complex cases to Level 2...