Customer Service Advisor
and professionalism. Experience using systems such as SAP and Genesys would be advantageous, along with an understanding of modern...
and professionalism. Experience using systems such as SAP and Genesys would be advantageous, along with an understanding of modern...
monitoring solutions, internal pricing engines. CRM/CC Platforms: Salesforce (Sales/Service), Genesys/NICE or similar (contact...
knowledge with an equivalent Telecoms or CCaaS system (RingCentral, Twilio, Genesys, 8x8 etc..) Possess a strong focus...
integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys... Support the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES...
AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools. CCaaS: Genesys, Avaya...-specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect). Specialist AI/ML certifications (TensorFlow, Hugging Face...