CCaas Program & Strategy Director
enterprise CCaaS or UC strategies Deep knowledge of major CCaaS platforms (Genesys Cloud, NICE CXone, etc.), UCaaS, CPaaS...
enterprise CCaaS or UC strategies Deep knowledge of major CCaaS platforms (Genesys Cloud, NICE CXone, etc.), UCaaS, CPaaS...
enterprise CCaaS or UC strategies Deep knowledge of major CCaaS platforms (Genesys Cloud, NICE CXone, etc.), UCaaS, CPaaS...
integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys... Support the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES...
AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools. CCaaS: Genesys, Avaya...-specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect). Specialist AI/ML certifications (TensorFlow, Hugging Face...