including Genesys Cloud. Data quality & governance Lead customer data health assessments covering: Data accuracy... or delivery experience. Strong problem-solving and diagnostic skills. Nice to have Hands-on experience with Genesys Cloud...
including Genesys Cloud. Data quality & governance Lead customer data health assessments covering: Data accuracy... or delivery experience. Strong problem-solving and diagnostic skills. Nice to have Hands-on experience with Genesys Cloud...
/HubSpot), and Data Visualization (Tableau/Mixpanel). ● Telephony: CCaaS solutions (Genesys, Five9, or CloudTalk) for contact...
' functional experience in either Verint, Avaya, Genesys or Amazon WFO products. Strong understanding of contact centre...
. Centered on the Genesys Cloud platform, the role covers all touchpoints across the customer journey, from initial contact... with our Genesys platform. Provide technical guidance and support to development teams. Ensure adherence to architectural principles...
in a client servicing context. Experience with tools such as Intercom, Zendesk, Genesys or Salesforce Service Cloud...
systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage...