expertise in the Admissions enquiries CRM system, UCL’s phone system (Genesys) and the UCLSelect application database;to assist...
AI engineering outside of employment Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE...
rate exceeds 25%. Job Description As a Solutions Architect, you will need expertise in CX platforms (e.g., Genesys...+ years of professional services experience with Genesys Cloud and at least one of the following CCaaS products. (Amazon...
with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) Amazon is an equal...
platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) - Hands-on experience with Amazon Bedrock, including model invocation...
experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre and Amazon Connect) EU...
– our current platform, Amazon Connect, Genesys Cloud). Strong understanding of IVR (interactive voice response), ACD (automatic...
or knowledge governance. Experience with CCaaS/CRM platforms such as Amazon Connect, Genesys, Five9, Salesforce, or Dynamics...
/HubSpot), and Data Visualization (Tableau/Mixpanel). ● Telephony: CCaaS solutions (Genesys, Five9, or CloudTalk) for contact...