with both tenants and landlords. Work closely with residents, services, and the Ombudsman. Monitor performance, identify trends...
Housing’s consumer standards, Housing Ombudsman Complaint Handling Code, data protection and health and safety legislation...
enquiries, complaints, and correspondence from clients, solicitors, councillors, MPs, the Ombudsman, and housing providers...
enquiries, complaints, and correspondence from clients, solicitors, councillors, MPs, the Ombudsman, and housing providers...
organisation's complaints process ensuring compliance with internal policy and the Housing Ombudsman's Complaint Handling Code... with internal policy and the Housing Ombudsman's Complaint Handling Code. Support the drafting and reviewing of high-quality...
enquiries, complaints, and Local Government and Social Care Ombudsman (LGSCO) enquiries. Ensuring verbal and written...
organisation's complaints process ensuring compliance with internal policy and the Housing Ombudsman's Complaint Handling Code... with internal policy and the Housing Ombudsman's Complaint Handling Code. Support the drafting and reviewing of high-quality...
to enquiries from the Local Government Ombudsman and Independent Housing Ombudsman. Monitoring the implementation of any Ombudsman... to policies and procedures as a result of complaints, Members' Enquiries and Ombudsman cases, and work with service managers...
services (incl. signposting to the Legal Ombudsman), monitor trends, and ensure fair outcomes and prompt remediation. Acting...
and Local Government and Social Care Ombudsman (LGSCO) enquiries. To develop and maintain effective on-going working...