to implement mitigations. Ensure regulatory compliance, including fulfilling requests from the Financial Ombudsman Service and the... with internal and external partners (power of persuasion). Experience in Financial Ombudsman Service and/or British Vehicle Rental...
and their advocates, including elected members, MPs and ombudsman cases in line with the Council's procedure and attend court...
and their advocates, including elected members, MPs and ombudsman cases in line with the Council's procedure and attend court...
and ombudsman cases in line with the Council's procedure and attend court where required. To contribute to the development...
ensure the team responds in line with Housing Ombudsman requirements an policy, ensuring the focus is on empathy, good...
ensure the team responds in line with Housing Ombudsman requirements an policy, ensuring the focus is on empathy, good...
Experience working with or responding to the Housing Ombudsman Ability to work quickly and accurately under pressure...
assessments. Liaise with ombudsman services as appropriate. Carry out quality checking within the complaints team. Share... opportunities to build positive customer relationships and provide excellent customer service. Process Ombudsman cases in line...
all contact and communication with the Housing Ombudsman and customers including implementation of any improvements to ensure... compliance with the Housing Ombudsman Complaint Handling Code. Identify potential reputational risk and work with operational...