Executive Director of Customer Service
. Strong understanding of regulatory frameworks including the RSH consumer standards and the Housing Ombudsman’s requirements. A values-led...
. Strong understanding of regulatory frameworks including the RSH consumer standards and the Housing Ombudsman’s requirements. A values-led...
, member disputes, including IDRP complaints, cases before the Pensions Ombudsman and Financial Ombudsman Service, data...
Advising on regulatory issues, risk management, and Ombudsman complaints Handling policy coverage issues for insurers Working...
ensure the team responds in line with Housing Ombudsman requirements an policy, ensuring the focus is on empathy, good...
ensure the team responds in line with Housing Ombudsman requirements an policy, ensuring the focus is on empathy, good...
by virtually every bank and building society in the UK, the Bank of England, Financial Conduct Authority, Financial Ombudsman...
on regulatory issues, risk management, and Ombudsman complaints Handling policy coverage issues for insurers Delivering high...
and Ombudsman Experience in directly engaging with customers, addressing queries, and delivering clear, concise written...
and align with corporate priorities and the external operating environment including the Housing Ombudsman and the Regulator...
, including the FCA and Financial Ombudsman Service (FOS). Maintain accurate compliance records and continue professional...