interactions every year. With around 500 agents operating daily in Zendesk, and a wider ecosystem powered by Twilio (voice routing... requirements. Collaborate with engineering, operations, and CX teams to ensure alignment across Zendesk, Twilio, Google CCAI...
interactions every year. With around 500 agents operating daily in Zendesk, and a wider ecosystem powered by Twilio (voice routing... requirements. Collaborate with engineering, operations, and CX teams to ensure alignment across Zendesk, Twilio, Google CCAI...
computer systems and related technology Previous experience using a Customer Service CRM system, such as Zendesk Capable...
, or SaaS platform operations. Experience implementing or optimizing ticketing and triage systems (Zendesk, Jira Service Desk...
Centre Have worked with systems such as Zendesk (preferred not essential) and FSM (preferred not essential...